Terms and Conditions
These Terms and Conditions govern all transactions between the customer and merchant, 49 Design. They should be referred to explicitly for guidance in handling and claim which may arise from said transaction.
Returns:
Please note that all purchases made through our wholesale division are considered final sale and are not eligible for returns, exchanges, or refunds. Due to the nature of wholesale transactions, we are unable to process returns once an order has been placed and shipped.
We encourage all wholesale buyers to carefully review their orders before completing a purchase. If you have any questions regarding products, sizing, or order details, our wholesale team is happy to assist you prior to finalizing your order.
Cancellations
We reserve the right to cancel any order due to a technical error or glitch. Just because an order is placed does not mean we have accepted it. An order is not considered accepted until it is shipped. Any order may be cancelled for any reason by us should we not be able to fulfill it.
Customer Communication
Customer agrees not to contact the 49 Design Social Media page about their order. Customer agrees if there are questions, comments, or concerns about their order to email customer service at wholesale@49design.com
Customer understands they will be banned from the 49 Design Social Media page for communicating about issues with their order with other 49 Design customers who are unrelated to them. The customer understands that the 49 Design Social Media page is unrelated in function to the ordering functions of 49 Design and is not run by any 49 Design agents who handle orders.
Please note that our physical store teams are unable to assist with wholesale orders. If you have any questions or need support regarding your online order, please contact our customer service team directly via email at wholesale@49design.com Our physical stores are separate from our wholesale operations and are not equipped to handle online order inquiries.
International Customers
International customers as well as customers in the United States and Canada, understand that they may incur taxes, customs duties, or other administration fees due to their order. 49 Design is not responsible in any way for paying these taxes, duties, or fees.
Fraudulent Chargebacks
Customer understands that filing a chargeback is entirely their right at any point of time. Customer understands that filing a chargeback means their merchandise becomes unpaid for upon filing a chargeback. Customer understands if they are in possession of unpaid-for merchandise at any time from 49 Design, a police report will be filed for the value of the unpaid-for merchandise and the customer's information including name, address, phone number, and email address will be provided to the police in order to recover unpaid-for property. 49 Design cannot be held responsible for arrests, charges, fines caused by the filing of police reports for unpaid-for merchandise. 49 Design reserves the explicit right to sue for damages caused by loss of property due to unpaid-for merchandise. Customer agrees and understand that all legal proceedings will be filed in the district court of Edmonton, Alberta. International customers may have legal proceedings filed against them in their jurisdiction if 49 Design sees fit to pursue said proceedings. Customer understands they may incur court costs, fines, or penalties associated with legal proceedings. Customer understands 49 Design may pursue civil damages at its sole discretion if unpaid-for merchandise is not recovered, or is not returned in original condition.