Returns and Exchanges

What is your return policy?

 

 

I received some items damaged, what can I do?

Email us photos of the damaged items and photos the box or package the shipment came in to wholesale@49design.com. Once we receive the photos we will then evaluate the best steps to take. Typically, we have to contact either the mail carrier that delivered them or the manufacturer that made them and determine where they were damaged. While each case will vary, usually we can get your items replaced and we will send you a shipping label to return the damaged product to us.

 

I want to cancel my order. How do I do this?

Typically, any cancelations must be requested within the first 24 hours of your order being placed. Typically, items in your order will move into the production stage within 24 hours of the order being placed and as such cannot be canceled once production has been initiated. If you need to cancel an order for any reason, please email wholesale@49design.com as soon as possible. Please include your order number as well as a brief description of items needing to be canceled and we will do our best to action your request. Cancellations after 24 hour are not guaranteed.

 

Will I have to pay Duties and Customs Fees on my shipment?

Wholesale purchasers understand that they may incur taxes, customs duties, or other administration fees due to their order. 49 Design is not responsible in any way for paying these taxes, duties, or fees. If you would like us to add your account number for Fedex or DHL on your shipment please let us know by emailing wholesale@49design.com 

 

I am in Calgary or Edmonton. Can I pick my order up at your retail store location? 

Local pickup is available for some items listed on our wholesale website. If you are interested inlocal pick up, please email us at wholesale@49design.com with your purchase order number prior to completing payment and we will be able to provide details based on your particular order. On some occasions, we may be able to have your wholesale order available for pickup at our retail locations, but it DOES NOT change the amount of shipping you would be charged. We will do our best to work with individual circumstances but it is up to the Director of Operations to approve any wholesale orders for pickup at one of our retail locations.

 

I would like to talk to you about my order. What is your phone number?

49Dzine does not have a full time Wholesale department staffing. We ask that all communication in regard to your wholesale order be completed via email in order for us to retain records of all correspondence.

If you have questions in regard to your wholesale order, please email wholesale@49design.com and please include your order number in all correspondence and we will have someone reach out to you. We answer emails in the order they are received within 1 to 3 business days.